FAQs
General Questions
1. What is Coffi?
Coffi is a platform designed to help digital nomads and remote workers discover ideal spots for work, study, and relaxation. It combines curated spot information with real-time insights provided by the community.
2. Is Coffi free to use?
Yes, Coffi offers a free plan called "Explorer", which includes every spot, real-time filters, live space status, sessions and Coffi Points. To see who's at each space in the city before you go and earn double Coffi Points, you can subscribe to the Nomad plan.
Privacy and Security
1. What personal information does Coffi collect?
Coffi collects basic personal information like your name and email when you create an account. It may also collect data about how you use the platform, your device information, and cookies to improve the service.
2. How does Coffi protect my data?
Coffi implements reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of online data storage is completely secure, so we encourage you to use strong passwords and keep your account credentials private.
3. Does Coffi share my information with third parties?
Coffi may share your information with trusted third-party service providers to improve its services or comply with legal obligations. Rest assured, your data will never be sold for marketing purposes.
Subscription Plans
1. What subscription plans does Coffi offer?
Coffi offers three subscription plans:
- Explorer (Free): Official and community-discovered spots, filters by type, amenities and real-time vibe, live space status, sessions with check-in, and Coffi Points you can redeem for rewards.
- Nomad (Paid): Everything in Explorer, plus seeing who's at each space in the city before you go, filtering spaces by who's there, being visible in the city, double Coffi Points (except profile and referrals), and Nomad-only rewards.
- Wanderlust (Coming Soon): Advanced features and exclusive perks.
2. Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. However, refunds are subject to Coffi's refund policy.
3. How do I upgrade my subscription plan?
You can upgrade your subscription plan by going to the settings section in your profile and selecting the desired plan.
Platform Use and Community
1. Can I contribute real-time updates to Coffi?
Yes! You can contribute real-time insights about the spots you visit, such as noise levels, available seating, or Wi-Fi strength. These updates help the Coffi community stay informed.
2. Are there rewards for contributing updates?
Yes! By contributing real-time updates or discovering new spots, you earn Coffi Points, which can be redeemed for exclusive features, badges, or other rewards.
3. What happens if I post inappropriate content?
Posting offensive, false, or illegal content is prohibited and may result in account suspension or termination.
Account and Technical Support
1. I forgot my password. How do I reset it?
You can reset your password by clicking the "Forgot Password" link on the login page and following the instructions sent to your registered email address.
2. How can I delete my account?
If you wish to delete your account, you can do so by going to your profile settings or contacting us at help@coffi.com for assistance.
3. Who do I contact for technical issues?
For any technical issues, feel free to reach out to our support team at help@coffi.com.